Customer service improvement suite

Overview | Data mart | Process management | Intelligence

Process management

Our process management module has been developed to provide a comprehensive range of process performance information for housing providers. The module is available standalone or as part of the customer service improvement suite and can be supplied with support for one or many of the processes available, depending on your individual requirements and budgets.

The module identifies and highlights ways for front line housing and maintenance staff to improve customer service processes to deliver significantly improved outcomes for customers.

The module draws all the information it requires from existing IT systems and does not require any other data input. All interfaces to the software are web enabled to provide easy deployment and access for users.

In a nutshell, the process management module:

• Provides a common view of data across the organisation;
• Establishes if the service meets your customers’ requirements and expectations, while identifying any weaknesses;
• Addresses these weaknesses by developing and testing processes, driving continuous improvement;
• Reports on the efficiency and effectiveness of your customer service processes;
• Equips staff, from directors to housing officers, with the tools to improve performance across your organisation; and
• Enables you to report by exception

Further information

To see our Customer Service Improvement suite in practice, contact us today to arrange a free webinar demonstration.

Alternatively more information is available in our Customer Service Improvement suite brochure.

Find out more about our customer service improvement suite:

Overview | Data mart | Process management | Intelligence