Customer service improvement suite

Overview | Data mart | Process management | Intelligence

Overview

With increased pressure on the social housing sector to achieve efficiencies and maximise income, while delivering a consistently good level of customer service, are you confident you have the right tools in place to achieve this?

Find out how Clearview Systems enabled one of our customers to make their processes more efficient, deliver savings and improve their HouseMark results from median to top quartile within six months of implementing our Customer Service Improvement suite.

Our experience

With over eight years’ experience working with the social housing sector and more social housing clients than all of its major competitors combined, Clearview remains the product of choice in the social housing sector.

We have a strong understanding of the challenges organisations may face when it comes to monitoring, measuring and maximising information and income related to repairs, rent arrears and empty properties.

With this in mind, we developed our Customer Service Improvement suite specifically for the social housing sector. The suite is comprised of our process management module, our intelligence module, and the Clearview data mart and provides information for three processes:

• Income management
• Repairs and maintenance
• Voids and lettings

The current social housing landscape

Grant Shapps’ recent launch of a consultation on housing reform outlined five key areas on which the Government proposed to direct the Social Housing Regulator to set standards.

This included tenure reform to tackle social housing waiting lists and clarification that housing providers are expected to maintain the quality of their accommodation at a decent level following the abolishment of the TSA from April 2012.

Our Customer Service Improvement suite addresses two of these key areas by analysing your existing data and processes related to repairs and maintenance, voids and lettings, and income management and highlighting where efficiencies and improvements can be made:

• Tackling social housing waiting lists
  Enabling you to better manage your voids and lettings processes and identify properties which are under-occupied, thereby maximising your rental income and minimising your rental arrears while reducing your re-let time and the number of vacant or under-occupied properties

• Ensuring quality of accommodation
  Providing you with the tools to manage and improve your repairs and maintenance processes, monitor delivery of local offers and ultimately save you time and resource by presenting your data in a structured way that enables you to analyse it more effectively

Benefits our Customer Service Improvement suite

• Our process management module draws on and analyses existing process and data information from your core IT systems so that your organisation can quickly and confidently identify where improvements and efficiencies can be made.
• Our intelligence module is a unique combination of Qlikview, the award-winning business intelligence system, and Clearview’s powerful data mart to provide a highly flexible intuitive reporting system.
• The Clearview data mart is an extensible data repository for housing, developed using Microsoft® SQL Server. It is updated each night, providing you with the most up-to-date information every morning.
• At the click of a button you can interrogate, filter, analyse, monitor and report on your processes and information, both at a top level and by drilling right down into the detail.
• Because our suite requires no data input, it normally takes less than a month to install which means you can start to see a return on your investment straight away.
• We also offer the suite as a whole package or it can be provided as modules, depending on your needs and budget.

Interested in finding out more?

To see our Customer Service Improvement suite in practice, contact us today to arrange a free webinar demonstration.

Alternatively more information is available in our Customer Service Improvement suite brochure.

Find out more about our customer service improvement suite:

Overview | Data mart | Process management | Intelligence