Strategy and performance management
Customer service improvement
| Clearview can enable you to achieve Value for Money too What they are saying... | ||
| Value for money | ||
| Clients report significant improvements around the management of services and the information available (on-demand) used to make important decisions. Management and Executive time savings have been calculated at approximately 5%, across the board, which when considered across the entire organisation equates to a considerable cost saving to an organisation. In addition to the monetary savings received we are informed that this ‘frees up’ management time allowing the preferred focus on the strategy and performance of the organisation. | ![]() |
"The total quantifiable benefits arising from the Clearview initiative amount to an on-going £60,000 to £65,000 productivity gain per annum." CHARLES BROTHERTON, FD, ROOFTOP HOUSING |
| Cost savings | ||
| Clearview is aware of the challenging and uncertain environment faced by the housing sector and realise that this tough operating environment shall continue for the foreseeable future. Clearview recognise that all organisations need to ‘tighten their belts’ to ensure for every £1 spent there is 100p worth of value in return. Clearview also realise that organisations must eliminate unnecessary costs whilst improving their operating processes and at the same time are expected to deliver improving front line services. This is where Clearview can help you by adding real value to your organisation. Clearview has a demonstratable proven track record in the delivery of services which could add real value to your organisation | ![]() |
"Clearview has helped us to integrate value for money into our culture. Making sure we are Effective (doing the right things), Efficient (doing things right) and delivering Economy (optimising cost)." |
| Management effectiveness | ||
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Clearview clients consistently report that overall management effectiveness has improved following the implementation of the Clearview solution which delivers a more systematic approach to updating and managing tasks. This approach allows users to get to the critical information immediately allowing for better management of time and overall services as those areas of ‘non-compliance’ are quickly identified for review. |
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"Customer service process management saves managers time. They don’t have to analyse where to put their team’s effort to achieve arrears, repairs and voids targets. Housing operatives are empowered by the software and are able to focus their attention where necessary to drive up performance. DIRECTOR – CLEARVIEW USER |
| Improvements through involvement | ||
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The Clearview suite of products is reported as being instrumental in improving operating processes. The implementation process allows all those involved to actively question and challenge current operating processes. The transparency of the organisation following Clearview implementation both enables and allows a much wider audience to view and question/challenge process and performance information ensuring a ‘continuous improvement’ approach. Clearview clients report that there is a significant increase of the volume of managed activity and improved monitoring which has resulted in staff being able to focus on the right things. Click for further information on Service Excellence |
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"We believed that implementation of Clearview would improve our prospects for a better outcome from inspection, which was borne out. This has immeasurable value to us and our customers." |
| Improved planning and delivery | ||
| The Clearview product shows the ‘bigger picture’ allowing for better business analysis and planning. The process delivers ‘SMART’ targets for the organisation and the Clearview system allows for a continuous strategic business planning process as everything is in one place, including historical data. |
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"Our existing planning process was essentially paper-based requiring considerable effort to keep live and up-to-date. Now the plans are living documents, and the process continuous – we have a far more accurate understanding of strategic progress, we monitor more frequently and more accurately and we don’t reinvent the wheel whenever we revisit our business plan – we build on our knowledge and information year on year, eliminating weaknesses and demonstrating results. PROJECT SPONSOR - CLEARVIEW USER |
| Improved outcomes | ||
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Clearview clients tell us that the introduction of the Clearview tools is instrumental in how they have become organised through formalising and embedding good processes. We are also advised that future plans are more likely to be properly assessed and resourced and that the improvements in services are attributable to the implementation of Clearview. |
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"The introduction of Clearview contributed to the successful Audit Commission Inspection outcome which highlighted the major advances in improvement of planning and service delivery which had taken place. We believed that implementation of Clearview would improve our prospects for a better outcome from inspection, which was borne out. This has immeasurable value to us and our customers PROJECT SPONSOR - CLEARVIEW USER |
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| For more information on making efficiencies in your organisation email david.miles(at)clearviewsystems.org or call on 01905 679815 | ||